It might sound strange, but a majority of our work with Peak is completely invisible because we’ve written an entirely automated system working in the background so the business only sees the results. We built a staff bonus calculator for their eyes only, a simple tool that makes staff feel valued and management able to reward them with ease. Running both a public-facing aspect and staff intranet through the website required us to ensure the sensitive business information within the intranet remained private. Only six months into the relationship, Peak handed over the management of its website to Harmonic as it required some security reforms. Peak’s software, customer relationship management tool, website, phone system and emails are all connected so everyone from reception staff to the management team are fully informed on a patient’s status. We were able to automate their CRM to communicate with patients in such an individualised way that whether they were new clients, in the middle of their treatment or had been sent back out into the wild healthier than ever, they knew Peak had their back. We navigated Peak through this process, building a bigger picture of using what they already had and how their data could be presented on different levels. Once we extracted all data and translated APIs for the web developer we had a clear picture of the possibilities. Despite no prior knowledge of the program, we were able to learn and understand the software rapidly while simultaneously understanding how Peak’s business operated. Peak already operated with a niche software program for health practitioners. Peak came to Harmonic knowing they wanted major changes, a full integration of all technology, but lacked the technical expertise to visualise what was possible and the process to get them there. Practitioners were overburdened by administration chores and desperate for systems that synchronised. Effective information sharing and patient tracking is integral to Peak, however its previous technology systems weren’t keeping up and leaving the centre vulnerable to human error. Peak Sports and Spine Centre has created a one-stop shop for health services, providing physiotherapy, chiropractic, podiatry, massage and Pilates all under the one roof. Harmonic’s creation of seamless technology integration for Peak Sports and Spine Centre means its patients feel cared for throughout every step of their treatment. ![]() The hardest part about being an aide is the fact that you need to know how to do everything in the clinic.When operating a business in healthcare, your patients should ideally feel as though their practitioner is equally invested in their good health. The workplace is a fun yet professional approach to physical therapy with an energetic atmosphere. A few examples of questions includes why we are doing certain exercises, How to do certain exercises, what they can do at home, how to do them at home in a safe manner, how often to do exercises at home, what can they do at the gym to aid the healing process if we aren't doing enough in clinic, when to heat at home, when to ice at home, how long to stretch just to name a few. Very customer service oriented with the ability to answer a wide variety of questions regarding exercise while keeping a positive attitude. ![]() ![]() Whether it be a therapist needing you to go through exercises because they ran over on time, taking patients back to the rooms on time, cleaning a room for the next round of patients, setting a patient up on specific modalities after their exercises if deemed necessary or taking phone call to register a new patient and get them scheduled. ![]() From the time you walk in to the time you walk out someone needs you for help or to answer a question.
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